Privacy Policy – Citizen Dashboard Mobile App

Privacy Policy

Last updated: August 11, 2025

Version: 1.0

 

The e-National Social Security Agency (e-EFKA) respects the privacy of the application’s users and is committed to protecting their personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Greek law.

This Privacy Policy explains which data are collected, for what purpose, and how they are processed.

 

1. Data Collected

When using the application, the following categories of data may be temporarily processed or displayed:

  • Personal details of the insured (e.g., Social Security Number – AMKA, Tax Identification Number – AFM, full name)

  • Contribution and insurance history

  • Pension information (if applicable)

  • Registry details

  • Technical device data (for security/compatibility purposes only)

The application does not permanently store any of the above data on the device.

 

2. How Data is Collected

Access to data is obtained:

  • Through secure authentication (TAXISnet)

  • Through a secure connection to the e-EFKA information systems

  • No data are collected for commercial or advertising purposes.

 

3. Purpose of Processing

Personal data processing is carried out exclusively for:

  • Informing the citizen about their social security status

  • Issuing official certificates

  • Improving service delivery through digital means

  • Ensuring access security

 

4. Legal Basis for Processing

Processing is based on:

  • Article 6(1)(e) GDPR (performance of a task carried out in the public interest)

  • Greek social security legislation

 

5. Storage & Security

Data is not stored locally on the device. All data transfers are encrypted using TLS. Access is restricted to authorized e-EFKA information systems.

 

6. User Rights

Under GDPR, users have the right to:

  • Access their personal data

  • Correct inaccuracies

  • Restrict processing

  • Lodge a complaint with the Hellenic Data Protection Authority

To exercise your rights, you can contact: dpo@efka.gov.gr

 

7. Cookies & Tracking

The application does not use cookies or third-party trackers.

 

8. Policy Modifications

e-EFKA reserves the right to amend this Policy. The latest version will always be available via the application or on the official website of the Organization.

 

9. Contact

For questions or requests regarding data protection, you can contact:

Email: dpo@efka.gov.gr

Website: https://www.e-efka.gov.gr 

Address: 22 Akadimias St., 10671 Athens, Greece

 

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